Privacy Policy — Zoccer Casino

This Privacy Policy explains how Casolinia Group, the operator of Zoccer Casino, collects, processes, stores, and protects personal data provided by players. By registering an account, you consent to the data practices described in this policy. This document applies to all users of the Zoccer Casino platform, including Australian residents.

1. Data Controller

The data controller for personal information collected through Zoccer Casino is Casolinia Group, operating under an Anjouan international gaming licence. For data-related enquiries, contact the support team via live chat or email through the platform.

2. Personal Data We Collect

Zoccer Casino collects personal data in the following categories:

• Registration data: full name, date of birth, residential address, email address, phone number
• Identity verification (KYC) data: government-issued ID, proof of address, payment method documentation
• Financial data: deposit and withdrawal records, transaction history, payment method details
• Technical data: IP address, device type, browser, operating system, session duration
• Behavioural data: games played, wager amounts, bonus usage, login history
• Communication data: support chat logs, email correspondence

3. How We Use Your Data

Personal data collected by Zoccer Casino is used for the following purposes:

• Account creation, verification, and management
• Processing deposits, withdrawals, and bonus claims
• Compliance with anti-money laundering (AML) and Know Your Customer (KYC) obligations
• Fraud detection and prevention of prohibited activities
• Personalisation of platform experience and responsible gambling monitoring
• Customer support and dispute resolution
• Communication of promotional offers where consent has been provided

4. Legal Basis for Processing

Data is processed on the following legal grounds: performance of a contract (account and transaction management); compliance with legal obligations (AML/KYC); legitimate interests (fraud prevention, platform security); and consent (marketing communications). You may withdraw consent for marketing communications at any time by contacting support or using the unsubscribe option in any marketing email.

5. Data Sharing and Third Parties

Zoccer Casino does not sell personal data to third parties. Data may be shared with the following categories of recipients where necessary:

• Payment processors and banking partners to facilitate transactions
• KYC and identity verification service providers
• Fraud prevention and security technology providers
• Game software studios, where required for technical operation
• Regulatory authorities, upon lawful request

All third-party partners are bound by data processing agreements and are required to handle personal data in accordance with applicable data protection standards.

6. Data Retention

Personal data is retained for the duration of the account relationship and for a period of at least 5 years following account closure, in accordance with AML record-keeping obligations. Financial transaction records may be retained for longer periods where required by applicable law. Data held purely for marketing purposes is deleted upon withdrawal of consent.

7. Cookies and Tracking Technologies

The Zoccer Casino platform uses cookies and similar tracking technologies to maintain session security, remember login state, analyse usage patterns, and deliver relevant content. Functional cookies are required for the platform to operate; analytical and marketing cookies can be managed through your browser settings. Continued use of the platform after accepting the cookie notice constitutes consent to the use of non-essential cookies.

8. Data Security

Zoccer Casino uses SSL (Secure Socket Layer) encryption on all data transmitted between your device and the platform. Player funds are held in accounts segregated from company operating funds across the Casolinia Group portfolio. Access to personal data within the organisation is restricted to personnel with a legitimate operational need.

In the event of a data breach that poses a risk to player rights, affected users will be notified without undue delay.

9. Your Rights

As a data subject, you have the following rights in relation to your personal data held by Casolinia Group:

• Access: request a copy of the personal data held about you
• Rectification: request correction of inaccurate or incomplete data
• Erasure: request deletion of data where retention is no longer legally required
• Restriction: request that processing be limited in certain circumstances
• Objection: object to processing based on legitimate interests, including profiling
• Portability: request your data in a structured, machine-readable format

To exercise any of these rights, contact the Zoccer Casino support team via live chat or email. Requests will be processed within 30 days. Identity verification may be required before a request is actioned.

10. Children's Privacy

The Zoccer Casino platform is intended for adults aged 18 and over. The platform does not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has registered an account, contact the support team immediately so the account can be reviewed and closed.

11. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in data practices or legal requirements. Material updates will be communicated via email to the registered address. Continued use of the platform after an update constitutes acceptance of the revised policy.

The current version of this policy is always available on the platform.

12. Contact

For privacy-related enquiries, data subject requests, or concerns about how your personal data is handled, contact the Zoccer Casino support team via 24/7 live chat, email, or Telegram. All correspondence is handled in English.