Terms and Conditions — Zoccer Casino

These Terms and Conditions govern your use of Zoccer Casino, operated by Casolinia Group under an Anjouan international gaming licence. By registering an account or placing any wager on the platform, you confirm that you have read, understood, and agreed to all terms set out below. Casolinia Group reserves the right to update these terms at any time; continued use of the platform following any update constitutes acceptance of the revised version.

1. Eligibility and Account Registration

You must be at least 18 years of age to register and use Zoccer Casino. Registration is restricted to individuals using the platform for personal, non-commercial purposes. One account per person, household, device, and IP address is permitted.

Duplicate accounts will be closed and any balances held pending review.

When registering, you must provide accurate personal information including your full legal name, date of birth, residential address, and a valid email address. Providing false information is a breach of these terms and may result in account suspension, withholding of funds, or permanent closure. You are responsible for maintaining the security of your login credentials.

2. Account Verification (KYC)

Casolinia Group is required to verify the identity of all players before processing withdrawals. Acceptable documents include a government-issued photo ID (passport or driver's licence) and proof of residential address dated within 90 days (utility bill or bank statement). Additional documents may be requested depending on payment method, transaction volume, or regulatory requirements.

KYC verification is completed before the first withdrawal request is processed. Failure to provide requested documents within a reasonable timeframe may result in account suspension. Verified account information can be updated by contacting support directly.

3. Deposits and Withdrawals

The minimum deposit for Australian players is A$15. All deposits are processed instantly. The platform does not charge transaction fees on its end; your bank or crypto network may apply its own fees.

Skrill and Neteller deposits are excluded from most bonus offers — check individual promotion terms before depositing.

The minimum withdrawal amount is A$15. Withdrawal requests are processed Monday to Friday, 06:00–17:00 GMT, within 3 business days. Once approved, bank transfers take 3–7 additional business days; cryptocurrency withdrawals clear within 0–24 hours.

The daily withdrawal limit is A$800 and the monthly limit is A$10,500 for Level 1 players. Limits increase at higher VIP tiers.

Every deposit must be wagered at least once (1x turnover) before a withdrawal can be submitted. If this condition is not met, a withdrawal fee of up to 10% applies (15% for bank card withdrawals). A maximum of 3 pending withdrawal requests may be held at any time.

Accounts inactive for 180 days are subject to a monthly administration fee of €5 (or AUD equivalent).

4. Bonus Terms and Wagering Requirements

All bonuses at Zoccer Casino must be manually activated in the player profile before a qualifying deposit is made. Bonuses activated after a deposit has been processed will not apply retroactively. Skrill and Neteller deposits do not qualify for any bonus offers.

The standard welcome bonus carries a wagering requirement of 35x applied to the combined deposit and bonus amount. Free spin winnings are subject to a separate wagering requirement of 40x. The maximum bet permitted while any casino bonus is active is A$7.50.

Exceeding the maximum bet limit may result in bonus forfeiture and, in cases of repeated abuse, account closure.

Casino bonus validity periods vary by promotion and are stated on each individual offer page. Bonuses that are not wagered within the stated validity period expire automatically. Unused free spins that are not claimed within their 24-hour daily window are forfeited.

Sports bonus wagering requirements are separate from casino bonus requirements and are detailed on each sports promotion page.

5. Prohibited Activities

The following activities are strictly prohibited and may result in account suspension, forfeiture of funds, or permanent closure:

• Use of the platform for commercial purposes, money laundering, or fraud
• Opening more than one account on the same device, household, or IP address
• Providing false or misleading registration information
• Exploiting software errors, bugs, or system vulnerabilities
• Using automated tools, bots, or scripts to interact with the platform
• Collusion with other players during live table or poker games
• Chargebacks or reversal of legitimate deposits

6. Responsible Gambling

Zoccer Casino supports responsible gambling. Self-exclusion is available by contacting the support team at the registered email address. Once a self-exclusion is in place, it cannot be reversed for the duration specified at the time of request.

Deposit limits, loss limits, and session timers are not currently available as self-service tools within the account dashboard. Players who wish to set account restrictions must contact customer support directly. Australian players seeking independent help with gambling concerns can contact Gambler's Help free of charge on 1800 858 858 or visit gamblinghelponline.org.au.

7. Intellectual Property

All content on the Zoccer Casino platform — including software, graphics, game content, trademarks, and text — is the intellectual property of Casolinia Group or its licensed partners. Reproduction, distribution, or commercial use of any platform content without written permission is prohibited.

8. Limitation of Liability

Zoccer Casino provides the platform on an "as is" basis. Casolinia Group does not guarantee uninterrupted access, and accepts no liability for losses resulting from service interruptions, technical faults, or unauthorised access to your account resulting from failure to maintain credential security. The platform's liability in any dispute is limited to the amount held in your account balance at the time of the relevant event.

9. Governing Law

These terms are governed by the laws of the jurisdiction under which Casolinia Group holds its Anjouan gaming licence. Any dispute that cannot be resolved through the customer support process will be referred to the relevant licensing authority. Players retain any statutory rights available under applicable local consumer protection legislation.

10. Changes to These Terms

Casolinia Group may update these Terms and Conditions at any time. Material changes will be communicated via email to the registered address or via an in-platform notification. Your continued use of the platform after any update constitutes acceptance of the amended terms.

If you do not agree with an update, you should close your account and withdraw any available balance before the changes take effect.

11. Contact

For questions regarding these terms, contact the Zoccer Casino support team via 24/7 live chat, email, or Telegram. The support team operates in English and can assist with account queries, bonus terms, withdrawal conditions, and responsible gambling requests.